Privacy Policy

1. Introduction

MR Planner ("we", "us", "our") values the trust you place in us when you share your personal information. This Privacy Policy applies to all users ("you", "User") who access our services through any channel — including our website, mobile application, or customer support.

By using our platform, you agree to the practices described in this Policy. If you do not agree, please discontinue use of our services. This Policy does not apply to third-party websites or services that may be linked from our platform — we encourage you to review their privacy policies separately.

2. Users Outside India

Your data may be processed in India or in other countries where our service partners operate. By using MR Planner, you consent to such processing. Data protection laws in those jurisdictions may differ from your home country. If you wish to withdraw consent, you may write to us at privacy@mrplanner.com. Note that withdrawal of consent may affect our ability to process or service your bookings.

3. Information We Collect

3.1 Information You Provide

We collect information you share while registering, booking, or contacting us, including:

• Identity details: Full name, gender, date of birth, profile photo
• Contact details: Mobile number, email address, postal address
• Payment details: Card number (encrypted), UPI ID, billing address, transaction history
• Travel documents: Passport number, PAN card details (for international bookings as required under applicable law), government ID for contactless hotel check-in
• Co-traveler information: Names and details of other travelers on your booking — by sharing such information, you confirm their consent
• Visa services: Passport copies, photographs, bank statements, and application forms if you request visa assistance
• Preferences: Saved destinations, wish lists, dietary preferences, room preferences

3.2 Automatically Collected Information

When you use our platform, we automatically collect:

• Device information — model, operating system, browser type, unique device identifiers
• Network and location data — IP address, approximate geographic location, Wi-Fi connection status
• Usage data — pages visited, search queries, links clicked, session duration, booking funnel behavior
• Crash reports and performance diagnostics

3.3 Information from Third Parties

We may receive information about you from social platforms (if you sign in via Google or Apple), travel partners, payment processors, and fraud prevention services.

4. Mobile App Permissions

Our mobile application may request certain device permissions to deliver a seamless experience:

• Location: To auto-fill your nearest city or airport, suggest nearby hotels, and personalize offers
• Camera: To upload profile photos, hotel reviews, and scan QR codes for UPI payments
• Contacts: To enable social features like sharing itineraries and sending referral links
• SMS: To auto-read OTPs for a seamless verification experience
• Notifications: To send booking confirmations, travel alerts, and exclusive deals
• Storage: To save offline map data for a smooth hotel browsing experience
• Calendar: To add your travel itinerary directly to your device calendar

You may choose to deny any permission. However, doing so may limit certain features of the app.

5. How We Use Your Information

We use the information we collect for the following purposes:

• Process, confirm, and manage your travel bookings
• Send booking confirmations, e-tickets, and itinerary updates via SMS, WhatsApp, or email
• Enable customer support to contact you when needed
• Personalize your experience, recommendations, and offers
• Process payments and detect fraudulent transactions
• Conduct surveys and gather feedback to improve our services
• Send promotional emails, fare alerts, and travel newsletters (you may opt out at any time)
• Enroll you in loyalty or rewards programs with your consent
• Comply with legal, regulatory, and tax obligations
• Verify your identity and prevent misuse of the platform

6. Cookies and Tracking

6.1 How We Use Cookies

We use cookies to personalize your experience, keep you logged in, remember your preferences, and display relevant offers. Cookies also help us analyze how users interact with our platform so we can make improvements.

6.2 Types of Cookies

• Essential Cookies: Required for login sessions and booking functionality
• Analytics Cookies: Measure traffic, usage patterns, and feature performance
• Preference Cookies: Store your settings and saved searches
• Marketing Cookies: Help us show relevant ads on other platforms

You can control or disable cookies through your browser settings. Disabling certain cookies may affect your experience on our platform.

7. Sharing of Information

We do not sell your personal information. We may share it with:

• Travel Service Providers: Airlines, hotels, cab operators, bus companies, and tour operators to fulfill your bookings. These providers process your data as independent controllers under their own privacy policies.
• Payment Partners: Secure payment gateways and banks for transaction processing and fraud prevention
• Technology Vendors: Data hosting, analytics, and support platforms bound by confidentiality agreements
• Business and Alliance Partners: For co-branded offers, travel insurance, or loyalty programs — only with your consent or where permitted
• Legal Authorities: When required by law, court order, or regulatory investigation
• Group Companies: Our affiliate entities, under controlled conditions, to improve service delivery
• Business Transfers: In the event of a merger, acquisition, or restructuring — your data may be transferred subject to confidentiality obligations

We may also share anonymized or aggregated data with partners and advertisers for analytics and business improvement — this does not identify you personally.

8. User-Generated Content

If you post reviews, ratings, photos, or answers on our platform, this content may be visible to other users. We may also reach out to you for feedback after your trip. Participation is optional, but your reviews help other travelers make informed decisions.

9. Data Retention

We retain your personal data for as long as your account is active or as required to deliver our services. Booking and payment records are retained for a minimum of 7 years for legal and tax compliance. When data is no longer needed, it is securely deleted or anonymized. You may request account deletion by writing to us.

10. Data Security

We use industry-standard measures to protect your information:

• TLS/SSL encryption for all data transmitted between your device and our servers
• PCI-DSS compliant payment processing
• Access controls, regular security audits, and intrusion detection
• Secure storage with restricted internal access

No system is completely immune to risk. We encourage you to use strong passwords and keep your login credentials private.

11. Your Rights

You have the right to:

• Access: View the personal data we hold about you through your account
• Correction: Update or correct inaccurate information directly in your profile
• Deletion: Request deletion of your account and personal data (subject to legal retention requirements)
• Opt-out: Unsubscribe from promotional emails using the link in any email, or contact us directly
• Withdraw Consent: Write to us to withdraw consent for specific processing activities

To exercise any right, contact us at privacy@mrplanner.com. We aim to respond within 7 business days.

12. Children's Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect data from minors. If we become aware of such collection, we will promptly delete the data.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will notify you of significant changes via email or a notice on our platform. Continued use of our services after such changes constitutes acceptance of the revised Policy.

14. Contact Us

For privacy-related queries, please contact our Data Protection Officer:

• Email: privacy@mrplanner.com
• Address: 123, Travel Street, Mumbai, Maharashtra – 400001, India
• Response time: Within 7 business days